​Our value to you

We're not just your managed service provider; we're a part of your team. With over 25 years of IT expertise, we bring reliability and swift solutions to the table. We understand that time is precious, so we promise a fast response time: 30 minutes for normal tickets and just 15 minutes for urgent issues.

​

We're here to handle the techy stuff so you can focus on what you love—growing your business. With us, it's not just about managing technology; it's about empowering your journey. Every click, every call, and every connection is made with your success in mind.

​

​​Our heartfelt promise to our clients

At Dragonfly MSP, our mission is our foundation. Today, we make a promise to you, our valued clients, to always uphold our ethos.

We Promise Always to Be Upfront and Honest:

Transparency is at the heart of our business. Whether it's about our services, pricing, or any challenges we encounter, you can count on us to provide clear, honest communication every step of the way.

We Promise Always to Take Accountability:

We believe in owning our actions and decisions. If something doesn't go as planned, we will take responsibility and make it right. Your trust is our top priority, and we are committed to maintaining it through our actions.

 

We Promise to Hold Our Vendors Accountable:

Just as we hold ourselves to the highest standards, we also hold our vendors accountable. This ensures that you receive the best possible service and support, maintaining the quality and reliability you expect from Dragonfly MSP.

This is what sets us apart. We are dedicated to supporting you with integrity, reliability, and unwavering dedication. With Dragonfly MSP, you have a partner who is genuinely invested in your success.

​​

Core Values:

Our values are embedded in the acronym D.R.A.G.O.N.F.L.Y., reflecting our commitment to:

• Determination: Unwavering commitment to goals and overcoming obstacles.

• Respect: Treating others with consideration and valuing diverse perspectives.

• Accountability: Taking ownership of actions and decisions.

• Growth: Continuous personal and collective development.

• Optimism: Maintaining a positive outlook and confidence.

• Never-ending Reliability: Consistent dependability and trustworthiness.

• Friendship: Fostering positive relationships and camaraderie.

• Learning: Valuing continuous education and adapting to new information.

• Your Success is Our Success: Prioritizing collective success over individual achievement.

​